GET OUT
ENVIRONMENT . EDUCATION . COMMUNITY

Privacy Policy

 Get Out is committed to keeping your personal information secure and to being transparent about how we collect and use your data so you can have confidence when learning about our campaigns and supporting us.

The purpose of this policy is to help you understand what personal information Get Out collects, how we use it and what your rights are. We take care to ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

This policy applies to:

  • Get Out, registered charity in England and Wales. Charity Number 1179362.


This policy applies to all the pages hosted on this site and other services Get Out UK runs.


Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically.


Contents

1. The Information Get Out collects about you and how it is collected and used

1.1 People Who Support Us

1.2 Visitors to Our Website and Digital Platforms

2. How your data is kept secure

2.1 What Get Out does to keep your data secure

2.2 Who has access to your data

2.3 Data Retention

3. How Get Out Communicates with you

4. How you can affect the way Get Out communicates with you

5. Your Data Protection Rights

6. How Get Out protects children’s privacy

7. People in vulnerable circumstances

8. How to find out more or make a complaint

9. Changes to This Policy


1. The Information Get Out collects about you and how it is collected and used.

Get Out collects personal information about you in a number of ways:

When you support us by;

  • Signing one of our petitions

  • Signing up to make a donation to Get Out

  • Engaging with our social media and digital advertising

  • Joining our volunteer and activist communities

As well as

  • When you visit our website

  • When you contact our Supporter Care team

To comply with UK data protection rules Get Out will always ensure we have legal justification for collecting and using your personal information.

The legal basis that we rely on will depend upon the circumstances in which we collect and use your personal information. In almost all cases, our processing of your personal information will fall into one of the following categories:

  • Where you have provided your consent to allow us to use your data in a certain way.

  • Where it is necessary for us to process your data in order to comply with a legal obligation.

  • Where it is in our legitimate interests to contact you in order to raise funds and achieve our campaign objectives. Where we rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights.

  • Where it is necessary for us to process your data in order to carry out the performance of a contract with you.


1.1 People Who Support Us


How we collect your data

Get Out obtains personal information from you when you support a campaign, engage with our social media and digital advertising or make a donation. In most circumstances, Get Out will only ask for your name and contact details (plus payment details if you are joining or donating). Sometimes we may ask for additional information where it may either help us in our campaigns or help us keep our communications relevant to you. We may store relevant information about you that you voluntarily share with us. We will only collect sensitive personal data where absolutely necessary and with your explicit consent.

How we use your data

Get Out uses our supporters’ personal data in a variety of ways which include the following:

  • Providing you with information that you have requested from us.

  • Providing you with information that is relevant to your interests.

  • Processing donations received from you.

  • Making enquiries or informing you about your interactions with us (e.g. resolving issues with Direct Debits, or informing you of changes to events).

  • Responding to any complaints from you.

  • Offering you ways to fund our work.

  • Inviting you to campaign with us.

  • Keeping you updated on our campaigning work.

  • Informing you of volunteering opportunities.

  • Inviting you to participate in surveys or research.

  • Reviewing records such as for financial audits.

  • Analysing and refining our advertising, campaigning and other operations to increase our effectiveness.

  • Monitoring your information to prevent fraud.

  • Working with authorities in cases of fraud or criminal investigations.

Personalised Communication and Profiling

In order to ensure our communication with you is relevant, timely and will ultimately provide a better experience for you, we may build up a profile of you based on the interactions you have had with Get Out.

This profiling may include details of your past engagement with Get Out together with information gathered from sources detailed elsewhere in this Privacy Policy and may be carried out either by Get Out or by a trusted partner. This enables Get Out to most effectively target relevant information and appropriate requests for support. This does not affect any of your rights or limit you in how you can get involved with us and our campaigns. You may opt out of profiling at any time by contacting us using the details at the bottom of this policy.



1.2 Visitors to our website and digital platforms

Cookies

Cookies are small files that are downloaded onto your computer or mobile device from websites that you visit. Cookies contain information that allows websites to recognise that you have used the site before.

How we use cookies on our website

Get Out uses cookies to ensure your privacy and security when you visit secure areas of our website, such as donation pages and registration forms.

Get Out will also collect information such as your Internet Protocol (IP) address for monitoring and improving the effectiveness of our website services as well its security.

Third party cookies on our website

Get Out uses Google Analytics to compile statistics on how our website is being used, which can help us to improve our website and online services.

Our website also uses Google Analytics advertising features to enable us to better understand the interests of our audience and to tailor our communications to be more relevant to you.

If you do not wish to see these adverts, you can:

Controlling your cookie preferences

All Internet browsers allow you to control which cookies you accept and which you delete. For more information about cookies, please see www.allaboutcookies.org.

Third party cookies and our social media and web advertising

You may also see our advertising online and on some social media sites if you have supported us before, or if your use of these channels suggests that you would find our campaigns relevant.

We use cookies to ensure that any investments we make in online advertising are as cost-effective as possible, by tracking how well individual adverts perform. These cookies are issued by third party service providers that we have assessed as secure.

If you do not wish to see these adverts, you can do so by managing the privacy settings on your social media accounts including Facebook, Instagram and Twitter

Depending on your settings or the privacy policies for social media and messaging services, you may have given these services permission to share your details with us. For example, if choosing to register for an activity using a ‘Sign up with Facebook’ link, Facebook may share information such as your name and email address with us.


These services may involve the use of cookies and the transfer of information about your site navigation, such as your IP address, to secure networks for the purposes of storage and analysis. This information will only be used for the purposes of administering these live chats.


2. How your data is kept secure


2.1 What Get Out does to keep your data secure

Get Out uses industry-standard tools to safeguard the confidentiality of your personally identifiable information. We make every effort to protect against the loss, misuse and alteration of the information under our control.

We always use a secure connection when collecting personal financial information from you and conform to PCI standards. All forms which request credit card or bank details use Secure Sockets Layers (a security protocol that provides communications privacy over the Internet in a way that is designed to prevent eavesdropping, tampering, or message forgery) for encryption. Most web browsers support Secure Socket Layers.

The link between your web browser and the server is secure if your web browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning https:// (rather than http://).


2.2 Who has access to your data

Within Get Out, only those authorised to process your data can access your data. We work hard to ensure our staff and volunteers can only see the data they need to perform their tasks. All our staff are trained to understand data protection and what they need to do to keep your data secure. We will never sell or swap your details with other organisations.


2.3 Data Retention

Data collected by Get Out will be retained only for an appropriate length of time. In some cases, the retention periods are governed by law, while in others we are guided by best practice and our operational needs.

When we no longer need to retain your personal information we will ensure it is securely disposed of.

You have the right to ask us to delete personal information we hold about you in some circumstances, for example, if we are processing the data on the basis of consent and you wish to withdraw that consent.


3. How Get Out will communicate with you

For any marketing communications about our campaigning, fundraising or volunteering we will only contact you via email and SMS if we have your consent to do so.

We may send you marketing materials by mail or via phone if we have your consent or we believe you would be interested in our campaign unless you have expressed a preference not to receive such content.

To respond to your queries we will contact you either via the medium you used to contact us or by a medium you have indicated you would like us to respond with. If we need to contact you for any administrative purposes then we will usually email you or call you depending on what contact details we have available for you.


4. How you can affect the way Get Out communicates with you

The first time you sign up to one of our campaigns or make a donation you will choose how you would prefer to be contacted. We will respect your choices and not make any changes to your preferences unless you change them yourself, or contact us to change them on your behalf.

You can change your mind on how you would like us to contact you or tell us that you would no longer like to hear from us through by calling +44 751698 6430 or emailing us at kieran.harkin@getoutuk.org.

If we are processing your data on the basis of consent and we don’t hear from you for five years we will stop contacting you. If this happens and you want to start hearing from us again you can tell us using the methods mentioned above.

The Fundraising Regulator, an independent body which regulates fundraising practices, also operates the Fundraising Preference Service (FPS) which you can use to indicate which non-profit organisations you would no longer like to hear from.


5. Your Data Protection Rights

Under data protection legislation you also have a number of additional rights which are outlined below:

  • You have the right to be informed about how Get Out uses your data.

  • Where we are processing data based on your consent, you have the right to withdraw this at any time.

  • You have the right to change your personal information if it is incomplete or inaccurate.

  • You have the right to request the deletion or removal of your personal information in certain circumstances, including where it is no longer necessary for us to hold it for the purposes for which we are processing it.

  • You have the right to restrict our processing of your data if there is disagreement about its accuracy or legitimate usage.


Subject Access Requests

You have a right to ask for a copy of the information we hold about you, which Get Out will supply to you within one month. Get Out will ask for proof of identity and may charge a fee should any request be unusually complex or time-consuming. If you would like to request a copy of the personal information Get Out holds on you, please contact us at kieran.harkin@getoutuk.org.


6. How Get Out protects children’s privacy

The safety of children is very important to us. If you are aged under 16 and would like to support or get involved with Get Out, please make sure you have your parent/guardian’s permission before sharing any personal information with us.

All applicable laws are followed with respect to data collection from children. Where we have date of birth information, we will not share data collected from children with any third parties at any time under any circumstances.


7. People in vulnerable circumstances

Get Out recognises the importance of protecting people in vulnerable circumstances and follows the guidance issued by the Institute of Fundraising on Treating Donors Fairly. This guidance supports our staff and volunteers to safeguard the privacy of people in vulnerable circumstances.


8. How to find out more or make a complaint


Get Out operates in accordance with all relevant UK data protection laws. If you would like to find out more about these laws and how you could be affected beyond what is mentioned in this privacy policy, please visit the Information Commissioner’s Office.

If you have any specific questions about how Get Out processes your data which are not answered here or you would like to make a complaint about how we have managed your data then please either call or email us via the details below.


Kieran Harkin

Tel: +44 751698 6430 or email us via kieran.harkin@getoutuk.org.

If you are not satisfied with our response to your enquiry then you can contact the Information Commissioner’s Office directly via the details on their website.


9. Changes to this policy

Our Privacy Policy may change from time to time. The amended version will be published on our website and any significant changes will be communicated to supporters either on the website or directly.

This will replace any previous privacy policy wording and all conditions and terms of use will be in force from the date of publication.

Last updated: 18/03/2019